Privacy Policy

The data controller responsible for your personal data is:

• Company name: Nyxo
• SIRET: 93938004400015
• Email: support@nyxo.com

We collect the following data:

• Registration data: name, email address, password (hashed)
• Discord login data: Discord ID, username, avatar (if you sign in via OAuth)
• Payment data: processed directly by Stripe — we store no card details
• Usage data: order history, active subscriptions, residential credits
• Technical data: IP address, browser type, session cookies

Personal data is collected for the following purposes:

• Creating and managing your user account
• Processing and tracking your orders
• Providing and managing proxy services
• Communications about your account and subscriptions
• Complying with our legal and accounting obligations

Processing is based on:

• Contract performance: to provide the services you ordered
• Legal obligation: to comply with accounting and tax requirements
• Legitimate interest: to improve our services and prevent fraud

Personal data is retained for the following periods:

• Account data: for the duration of your registration, then 3 years after last activity
• Order data: 10 years in accordance with accounting obligations
• Technical data (logs): maximum 12 months
• Session cookies: duration of session or maximum 30 days

Nyxo uses only essential cookies:

• Session cookies: required for authentication and keeping you logged in
• Preference cookies: selected language

No advertising, analytics, or third-party tracking cookies are used.

Your personal data may be shared with:

• Stripe: for secure payment processing
• Discord: only if you use Discord OAuth login
• Vercel: website hosting provider
• Supabase: database hosting provider

We never sell, rent, or transfer your personal data to third parties for commercial purposes.

Under the GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to restriction: limit processing of your data
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data

To exercise these rights, contact us at: support@nyxo.com

You may also lodge a complaint with your national data protection authority.